Frequently Asked Questions (FAQs)

General

What is Sunset Stay?

Sunset Stay is an online platform that connects guests with hosts offering short-term and long-term accommodation.

Do I need an account to make a booking?

Yes, an account is required to complete and manage reservations.

How do I contact customer support?

You can contact our support team through the Contact Us page.

Booking

How do I book a property?

Search for a property, select your dates, review the details, and complete the payment process.

When is my booking confirmed?

Your booking is confirmed once payment is successfully processed and a confirmation is issued.

Can I modify my reservation?

Modification availability depends on the host's settings and the reservation status.

Payments

What payment methods are accepted?

Available payment methods are displayed during checkout.

Are there any additional fees?

Service fees or payment processing fees may apply and will be displayed before booking confirmation.

Cancellations & Refunds

Can I cancel my booking?

Yes. Refund eligibility depends on the cancellation policy selected for the property.

How long does a refund take?

Refund processing times may vary depending on the payment provider.

Where can I find the property's cancellation policy?

The applicable cancellation policy is displayed before confirming your reservation.

Hosts

How do I list my property?

Create a host account and complete the property listing form.

Can I set my own cancellation policy?

Yes. Hosts can select from the available cancellation policy options.

Can I decline booking requests?

Depending on the booking settings, hosts may have the option to approve or decline requests.

Technical Support

I forgot my password. What should I do?

Use the "Forgot Password" option on the login page.

The website is not working correctly. What should I do?

Please report the issue through the Report an Issue page with as much detail as possible.