Privacy Policy
Privacy Policy
Last Updated: August 2026
Welcome to Sunset Stay, a digital accommodation and property platform operated by Sunset Stay for Tourism Investment ("Sunset Stay", "we", "us", or "our").
Sunset Stay provides technology-enabled services that allow property owners, Hosts, accommodation providers, Guests, and customers to discover, list, communicate about, and book accommodation properties and related services.
We respect your privacy and are committed to protecting personal information handled through our website, mobile applications, and related services.
This Privacy Policy explains what information we may collect, how we may use it, when it may be shared, and the choices that may be available to you.
By accessing or using Sunset Stay, you acknowledge that you have read and understood this Privacy Policy, subject to any consent or other requirements imposed by applicable law.
1. Information We May Collect
Depending on how you use Sunset Stay, we may collect different categories of information.
1.1 Account and Contact Information
This may include:
- Full name
- Email address
- Mobile or telephone number
- Account credentials
- Country of residence or nationality where reasonably required
- Communication preferences
- Information submitted when contacting our support team
1.2 Guest and Booking Information
When you search for or book accommodation, we may collect:
- Booking dates
- Check-in and check-out information
- Number of guests
- Property information
- Booking history
- Special requests or preferences
- Reservation status
- Communications relating to a booking
- Information reasonably required to facilitate the reservation
1.3 Host Information
If you register as a Host or submit a property to the platform, we may collect:
- Name and contact information
- Property details
- Property address or location
- Property photographs
- Property descriptions
- Availability information
- Pricing information
- Ownership or authorization information where required
- Verification information
- Documents reasonably required for legal, regulatory, operational, or fraud-prevention purposes
- Payment or settlement information
Hosts are responsible for ensuring that the information they provide to Sunset Stay is accurate, lawful, current, and authorized for publication and use.
Sunset Stay may rely on information submitted by Hosts and third parties and may not independently verify every item of information provided.
2. Payment Information and Paymob
Sunset Stay may use third-party payment service providers to facilitate payments made through the platform.
Where applicable, payments may be processed through Paymob or another payment service provider selected or approved by Sunset Stay.
To facilitate a transaction, Sunset Stay may provide the relevant payment service provider with information reasonably necessary to process, verify, secure, reconcile, or confirm the transaction, which may include:
- Customer name
- Email address
- Mobile number
- Transaction reference
- Booking reference
- Transaction amount
- Currency
- Relevant billing information
- Other information reasonably required for payment processing
Payment-card information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy, security standards, terms, and applicable legal and regulatory requirements.
Sunset Stay does not intend to store full payment-card details on its own systems where payment processing is handled directly by the relevant payment service provider.
The successful authorization, rejection, cancellation, refund, reversal, or settlement of a payment may depend on the payment service provider, the financial institution, the payment method, applicable rules, and other circumstances outside Sunset Stay's direct control.
Users should also review the applicable privacy policy and terms of the relevant payment service provider.
3. Technical and Usage Information
When you access or use our website or application, we may automatically collect certain technical information, including:
- IP address
- Device type
- Browser type
- Operating system
- Application version
- Device identifiers
- Approximate location information
- Pages or properties viewed
- Search activity
- Date and time of access
- Usage information
- Diagnostic information
- Crash and performance information
This information may be used for security, analytics, troubleshooting, service improvement, and platform functionality.
4. Location Information
Certain Sunset Stay features may require location-related information to provide relevant search results, property information, mapping functionality, or other platform features.
Depending on the functionality used and the permissions granted by the user, location information may be obtained from:
- Device settings
- GPS or similar technologies
- IP address
- User-provided property information
- Mapping or location service providers
Users may be able to control certain location permissions through their device settings.
Disabling location permissions may affect certain features of the platform.
5. Communications
We may collect and retain information relating to communications conducted through or in connection with Sunset Stay, including communications between:
- Guests and Hosts
- Customers and Sunset Stay
- Hosts and Sunset Stay
- Users and our customer support team
Such information may be used to:
- Facilitate bookings
- Provide customer support
- Resolve operational issues
- Investigate complaints
- Prevent fraud or abuse
- Protect users and the platform
- Maintain appropriate business records
- Comply with applicable legal obligations
Users should exercise appropriate caution when voluntarily sharing personal information with other users.
6. How We Use Your Information
Sunset Stay may use personal information for purposes including:
- Creating and managing accounts
- Providing and operating the platform
- Publishing and managing property listings
- Facilitating reservations
- Facilitating payments
- Communicating booking-related information
- Providing customer support
- Managing Host and Guest relationships
- Verifying accounts or listings where appropriate
- Preventing fraud, abuse, unauthorized access, and unlawful activities
- Detecting security incidents
- Improving website and application functionality
- Performing analytics and operational reporting
- Developing and improving products and services
- Sending service-related communications
- Sending promotional communications where permitted by applicable law
- Maintaining financial, accounting, tax, and operational records
- Complying with legal and regulatory obligations
- Protecting the rights, property, safety, and security of Sunset Stay, its users, Hosts, service providers, and other relevant parties
7. Information Sharing
Sunset Stay may share or make available relevant information where reasonably necessary to provide, operate, secure, or improve the platform.
Information may be shared with:
7.1 Hosts and Guests
Relevant information may be shared between Guests and Hosts when reasonably necessary to facilitate:
- Property inquiries
- Reservations
- Payments
- Communications
- Check-in or check-out arrangements
- Services directly connected to a booking
Users are responsible for information they voluntarily provide directly to another user.
7.2 Service Providers
We may use third-party service providers supporting our business and platform operations, including providers of:
- Payment processing
- Hosting and cloud infrastructure
- Website and application development
- Analytics
- Email services
- SMS and communication services
- Customer support
- Fraud prevention
- Security services
- Identity or verification services
- Maps and location services
- Technical maintenance
Such providers may process information as necessary to provide their services and subject to applicable contractual, security, and legal requirements.
7.3 Government and Legal Authorities
We may disclose information where we reasonably believe that disclosure is:
- Required by applicable law
- Required by a court order
- Required by a governmental or regulatory authority
- Necessary to comply with a legal process
- Necessary to protect the rights or safety of persons or property
7.4 Business Transactions
If Sunset Stay becomes involved in a merger, acquisition, restructuring, financing, investment, sale of assets, transfer of business, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
8. Sunset Stay's Role as a Digital Platform
Sunset Stay operates as a technology-enabled platform intended to facilitate interactions between Hosts, Guests, property owners, accommodation providers, and customers.
Unless expressly stated otherwise in a specific agreement or service:
- Sunset Stay does not own every property listed on the platform.
- Sunset Stay does not represent that every property is owned, operated, or managed by Sunset Stay.
- Information relating to a property may be provided by the relevant Host or third party.
- Hosts are responsible for the accuracy and legality of information they provide.
- Hosts are responsible for obtaining and maintaining any ownership rights, permissions, approvals, licenses, registrations, or authorizations required for the property or service they offer.
- Hosts are responsible for the condition, availability, suitability, and representations relating to their properties and services, subject to applicable law.
Sunset Stay may, but is not necessarily required to, review, verify, restrict, suspend, remove, or refuse listings, accounts, content, or transactions where we consider this reasonably necessary for operational, security, legal, contractual, or platform-policy reasons.
9. User-Provided Information
Users are responsible for ensuring that information submitted to Sunset Stay is accurate and that they have the legal right or authorization to provide such information.
Users should not submit:
- False or misleading information
- Information belonging to another person without authorization
- Unauthorized confidential information
- Content that violates applicable laws
- Content that infringes third-party rights
Sunset Stay may take appropriate action regarding information or content that violates applicable laws, agreements, or platform policies.
10. Cookies and Similar Technologies
Sunset Stay may use cookies, pixels, local storage, analytics tools, device identifiers, and similar technologies to:
- Operate the platform
- Maintain security
- Remember preferences
- Improve functionality
- Analyze platform usage
- Understand user interactions
- Improve services
- Measure performance
- Support marketing activities where permitted
Users may be able to control certain cookies through their browser or device settings.
Disabling certain cookies or technologies may affect the availability or functionality of certain features.
11. Data Security
Sunset Stay uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, application, database, electronic transmission, or online service can be guaranteed to be completely secure.
Accordingly, to the maximum extent permitted by applicable law, Sunset Stay does not guarantee that information transmitted through the internet or stored electronically will always remain completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and for notifying Sunset Stay if they reasonably believe that their account has been accessed without authorization.
12. Data Retention
Sunset Stay may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing services
- Maintaining accounts
- Managing bookings
- Maintaining financial and accounting records
- Resolving disputes
- Preventing fraud and abuse
- Maintaining security
- Enforcing agreements and policies
- Complying with legal, regulatory, tax, or accounting requirements
- Protecting legitimate business interests
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
13. Your Privacy Rights
Subject to applicable law, you may have certain rights regarding your personal information, including:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion where legally permitted
- Requesting restriction of certain processing
- Objecting to certain processing
- Withdrawing consent where processing is based on consent
- Requesting information about the processing of your personal information
Requests may be subject to identity verification, applicable legal requirements, legitimate business requirements, security considerations, and lawful retention obligations.
Requests may be submitted through the Sunset Stay Contact Us page.
14. Marketing Communications
Where permitted by applicable law, Sunset Stay may send promotional communications regarding:
- Properties
- Accommodation offers
- Services
- Promotions
- New features
- Platform updates
- Relevant products or services
Users may request to stop receiving promotional communications through the available unsubscribe mechanism or by contacting us.
Service-related communications, including booking confirmations, security notifications, account notifications, payment notifications, and other operational messages, may continue where reasonably necessary to provide the requested service.
15. Third-Party Websites and Services
The Sunset Stay platform may contain links, integrations, advertisements, payment services, maps, or other connections to third-party websites, applications, services, or platforms.
Sunset Stay does not control and is not responsible for the privacy practices, security, availability, content, or policies of third parties.
Users should review the relevant third party's terms and privacy policy before providing personal information or using its services.
16. International Processing and Transfers
Some technology, hosting, payment, communication, analytics, or other service providers used by Sunset Stay may operate outside the country where a user is located.
Accordingly, personal information may be processed, stored, or transferred internationally where reasonably necessary for providing the platform or related services and subject to applicable legal requirements.
17. Children's Privacy
Sunset Stay is not intended to be independently used by children where such use is prohibited by applicable law.
We do not knowingly request personal information from children in circumstances where such collection is prohibited by law.
If you believe that personal information has been submitted to Sunset Stay improperly by or on behalf of a child, please contact us so that appropriate action may be considered.
18. Fraud, Abuse, and Security
Sunset Stay may process and retain relevant information to identify, investigate, prevent, and address:
- Fraud
- Payment abuse
- Identity misuse
- Unauthorized access
- Fake listings
- Suspicious transactions
- Scams
- Platform abuse
- Security incidents
- Violations of applicable laws or platform policies
Where reasonably necessary, information may be shared with relevant service providers, financial institutions, authorities, or other parties in accordance with applicable law.
19. No Sale of Personal Information
Sunset Stay does not sell personal information to third parties as a business practice.
Information may nevertheless be shared with Hosts, service providers, payment processors, technology providers, authorities, or other relevant parties where reasonably necessary for the purposes described in this Privacy Policy or as permitted or required by applicable law.
20. No Absolute Security Guarantee
Although Sunset Stay takes reasonable measures to protect information, no electronic system can provide an absolute guarantee against:
- Cyberattacks
- Unauthorized access
- Malware
- Technical failures
- Internet interruptions
- Data transmission risks
- Third-party security incidents
- Events beyond our reasonable control
Nothing in this Privacy Policy is intended to exclude, restrict, or limit any liability or legal obligation that cannot lawfully be excluded, restricted, or limited under applicable law.
21. Changes to This Privacy Policy
Sunset Stay may update this Privacy Policy from time to time to reflect:
- Changes in our services
- New technology
- Changes to our business model
- Changes in third-party service providers
- Changes in applicable laws or regulations
- Changes in data-processing practices
The updated Privacy Policy will be published on the platform with a revised "Last Updated" date.
Where required by applicable law, Sunset Stay may provide additional notice or obtain any required consent before implementing material changes.
22. Applicable Law
This Privacy Policy shall be interpreted and applied subject to the applicable laws and regulations governing Sunset Stay and the relevant processing of personal information.
Nothing in this Privacy Policy is intended to deprive any user of mandatory rights or protections granted under applicable law.
23. Contact Us
For privacy-related questions, requests, complaints, or inquiries regarding the processing of personal information, please contact:
Sunset Stay for Tourism Investment
Brand Name: Sunset Stay
For privacy requests, please use our Contact Us page.
Cookie Policy
Last Updated: August 2026
This Cookie Policy explains how Sunset Stay for Tourism Investment ("Sunset Stay", "we", "us", or "our") may use cookies and similar technologies when you access or use the Sunset Stay website, mobile applications, and related digital services (collectively, the "Platform").
This Cookie Policy should be read together with our Privacy Policy, Terms of Service, Guest Terms & Conditions, Host Terms & Conditions, and other applicable Platform policies.
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1. What Are Cookies?
Cookies are small text files or similar technologies that may be stored on your device when you visit a website or use an application.
Cookies may allow a platform to:
Remember preferences;
Maintain sessions;
Improve functionality;
Understand how users interact with the Platform;
Support security;
Improve user experience;
Measure Platform performance.
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2. How Sunset Stay May Use Cookies
Sunset Stay may use cookies and similar technologies for purposes including:
Operating the Platform;
Maintaining user sessions;
Remembering preferences;
Supporting account functionality;
Maintaining booking functionality;
Improving Platform performance;
Detecting unusual or potentially fraudulent activity;
Understanding general Platform usage;
Improving services and user experience.
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3. Types of Cookies
Depending on the Platform and technologies in use, Sunset Stay may use the following categories.
A. Strictly Necessary Cookies
These cookies may be necessary for essential Platform functions, such as:
Account login;
Session management;
Booking functionality;
Security;
Basic Platform operation.
Disabling these cookies may affect certain Platform functions.
B. Functional Cookies
These cookies may help the Platform remember preferences and settings, such as:
Language;
Region;
Display preferences;
Previously selected options.
C. Analytics Cookies
These technologies may help Sunset Stay understand how users interact with the Platform, such as:
Which pages are visited;
General usage patterns;
Platform performance;
Technical errors;
General traffic information.
The information may be used to improve the Platform and services.
D. Marketing or Advertising Technologies
Where applicable and legally permitted, Sunset Stay or authorized third-party service providers may use cookies or similar technologies to:
Measure advertising performance;
Understand interactions with marketing campaigns;
Deliver or evaluate relevant promotional content.
The availability and use of such technologies may vary over time.
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4. Third-Party Technologies
Sunset Stay may use certain third-party technologies or services that may place or access cookies or similar technologies.
These may include providers for:
Analytics;
Advertising;
Payment processing;
Security;
Hosting;
Customer support;
Maps;
Communications;
Other Platform functionality.
Third-party providers may have their own privacy and cookie policies.
Sunset Stay does not control the independent privacy practices of third-party providers.
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5. Payment-Related Technologies
When a Guest makes a payment through the Platform, third-party payment providers may use cookies or similar technologies for purposes such as:
Payment processing;
Security;
Fraud prevention;
Transaction verification;
Maintaining payment sessions.
Such technologies may be governed by the applicable payment provider's policies.
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6. Mobile Applications
Where Sunset Stay provides mobile applications, similar technologies may be used within the application environment.
These technologies may support:
Authentication;
Session management;
Security;
Application functionality;
Analytics;
Performance monitoring;
User preferences.
The specific technologies used may change as the application develops.
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7. Managing Cookies
Depending on your browser, device, or application, you may be able to:
Accept cookies;
Reject cookies;
Delete existing cookies;
Restrict certain types of cookies;
Change browser privacy settings.
However, disabling certain cookies may affect the functionality or availability of some Platform features.
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8. Browser Settings
Most modern browsers provide settings that allow users to control cookies.
You can generally find these settings within your browser's:
Privacy settings;
Security settings;
Site settings;
Cookie settings.
The exact options vary depending on the browser and device.
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9. Do Not Track
Some browsers and devices may provide "Do Not Track" or similar privacy settings.
Because there is no universally accepted technical standard for responding to all such signals, Sunset Stay may not respond to every such signal in the same manner.
Where required by applicable law, Sunset Stay will handle applicable privacy signals in accordance with the relevant legal requirements.
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10. Personal Information
Cookies and similar technologies may collect or be associated with certain technical or usage information.
Where such information constitutes personal information under applicable law, Sunset Stay will handle it in accordance with the Privacy Policy and applicable legal requirements.
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11. Security
Sunset Stay may use cookies and similar technologies to support security and help detect:
Unauthorized access;
Suspicious activity;
Fraudulent activity;
Abuse of the Platform.
However, no online system can guarantee absolute security.
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12. Changes to Cookies
The cookies and technologies used by Sunset Stay may change as the Platform develops.
Sunset Stay may introduce, remove, replace, or modify cookies and similar technologies where reasonably necessary for:
Platform functionality;
Security;
Analytics;
Service improvement;
Legal or regulatory compliance.
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13. Changes to This Cookie Policy
Sunset Stay may update this Cookie Policy from time to time.
The updated version will be published on the Platform with a revised Last Updated date.
Where required by applicable law, additional notice or consent may be provided.
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14. No Guarantee of Third-Party Technologies
Sunset Stay does not control the cookies, tracking technologies, analytics tools, advertising technologies, or other technologies independently operated by third parties.
To the maximum extent permitted by applicable law, Sunset Stay is not responsible for the independent practices, policies, or technologies of such third parties.
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15. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights relating to your personal information.
Further information is available in the Privacy Policy.
You may also contact Sunset Stay through the Contact Us page regarding privacy-related requests.
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16. Contact Us
If you have questions regarding this Cookie Policy or the technologies used on the Platform, please contact Sunset Stay through the Contact Us page or available support channels.
Sunset Stay for Tourism Investment
Brand Name: Sunset Stay
© 2026 Sunset Stay for Tourism Investment. All rights reserved.
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